Terms of Storm Copestake - Bright Minds Coaching

The services of Storm Copestake - Bright Minds Coaching are subject to the following terms: When you use the website or buy services, you agree to these terms so please read them carefully. You can send an email to storm@brightminds.me.uk if you have questions about the terms. Storm Copestake - Bright Minds Coaching reserves itself the right to amend rules and terms without notice.

The service is operated by Storm Copestake - Bright Minds Coaching.The platform for this service is hosted by Kara Connect ehf. which is a data processing agent (see terms of use of Kara Connect here).

Storm Copestake - Bright Minds Coaching is the guarantor for the handling of personal data in connection with the service. You can contact us by emailing storm@brightminds.me.uk

Terms of use

Special terms of use ofStorm Copestake - Bright Minds Coaching. The user acknowledges that, by agreeing to these terms, the user is giving his/her declared consent to the processing of personal data.

The personal data that is collected is:

Personal data is data which can be connected to the individual. Storm Copestake - Bright Minds Coaching collects and processes the following personal data which can be connected to you:

Information about you (access information) includes the following information:

Name

Email address

Address

Telephone number

Information on individual’s contact person for the service if applicable (name, telephone, address), e.g. guardian or husband/wife.

The text below applies if a specialist creates a medical record in Kara. Patient registries/medical records in Kara fulfil all laws and regulations regarding medical records. We recommend that this be approved in the terms for safety.

Payment information. (If applicable) Storm Copestake - Bright Minds Coachingdoes not see or store payment card information.

The card information that is entered into the Kara software is hosted by the Stripe payment platform.

Handling of personal data

Storm Copestake - Bright Minds Coaching uses your personal data solely for the purpose of making a contract with you regarding the provision of coaching and to fulfil the legal obligations of healthcare service providers to maintain a record of the session.

Any other information we store about you is only kept for the length of time required to fulfil the purpose for which it was collected. Specific data may be stored longer if special rules apply, such as tax or accounting laws.

Storm Copestake - Bright Minds Coaching uses Kara to collect and store personal data.

Personal identification information and other data are encrypted in the database with a 256-bit encryption code.

All communications between clients and specialists within Kara are encrypted with SSL/TLS protocols.

Purpose and authorisation to process personal data

The purpose of processing personal data and the authorisation to process it are as follows:

The processing of information regarding passwords and email addresses is necessary to enable clients to have appropriate access to specialists, as well as to be able to contact them, issue invoices or follow their treatment. The authorisation is the consent of the registered person, which allows for the processing of the personal data for one or more specific purposes.

The processing of health data (medical records) is necessary to register information regarding the treatment and the progress of the treatment. The authorisation is the consent of the registered person, which allows for the processing of the personal data for one or more specific purposes. Providers of healthcare services are also obliged to keep medical records and the processing is therefore necessary to fulfil the legal obligations of those who determine the processing (guarantors).

The processing of the payment information is necessary to enable clients to pay for the services of Storm Copestake - Bright Minds Coaching if and when applicable. The authorisation is the consent of the registered person, which allows for the processing of the personal data for one or more specific purposes.

Terms for payments and cancellations

Payments are made before each consultation and the cost of the consultation is debited from the credit or debit card that was given at the moment of registration. Clients receive a receipt for their payment through the client dashboard on Kara’s website.

If the client/patient fails to attend at the booked time, the following rules apply:

Full payment will be taken from the credit card on file.

Many trade unions contribute to the cost of the service that is provided by Storm Copestake - Bright Minds Coaching. Receipts for the trade unions are to be found in the client dashboard.

Payment method Payments can be made by credit or debit card through Kara Connect. Storm Copestake - Bright Minds Coaching has access to the payment information of the buyer.

A receipt can be found in the client dashboard on Kara and this can be forwarded to trade unions for their contribution to the cost, since some trade unions support their members when applying for the service provided.

Price

All prices are denominated in Euros or GBP and prices and information on the services are posted with advance notice with a proviso regarding typographical errors. We reserve ourselves the right to change prices without notice.

Cancellations

To ensure the smooth operation of our coaching sessions and to respect the time of both our clients and coach, we have established the following cancellation policy:

24-Hour Notice Requirement:

Clients must provide at least 24 hours notice to cancel or reschedule a coaching session without penalty. This allows us to offer the time slot to other clients who may be waiting for an appointment.

Cancellation Process:

To cancel or reschedule a session, please contact us via email or phone. Ensure you include your name, the date and time of your scheduled session, and your preferred new appointment time if rescheduling.

Late Cancellations and No-Shows:

Cancellations made less than 24 hours before the scheduled session will be considered a late cancellation.

Clients who fail to attend a scheduled session without prior notice will be considered a no-show.

Fees and Penalties:

Late cancellations and no-shows will incur the full session cost.

This fee must be paid before scheduling any future sessions.

Exceptions:

We understand that emergencies and unforeseen circumstances can occur. In such cases, please contact us as soon as possible to discuss your situation. We may offer a one-time waiver of the cancellation fee at our discretion.

By scheduling a coaching session with us, you acknowledge and agree to adhere to this cancellation policy.

Your responsibility

You are responsible for remembering to attend consultations at the booked time in your client dashboard on karaconnect.com.

You are also responsible for ensuring that you have privacy when you are in consultation with your specialist through video-conferencing equipment and that your internet connection and hardware are good enough.